TIER II TECHNICIAN

Company: Farmer Companies
Location: Jefferson City
Posted on: October 8, 2024

Job Description:

Job DescriptionTier II Technician
REPORTS TO: SYSTEMS ADMINISTRATOR
Farmer Holding Company is seeking a Tier II Technician to join our IT department. As a Tier II Technician, you will be responsible for providing technical support and assistance to the end user at multiple locations in field and office environments, troubleshooting, and resolving technical issues.
JOB TASKS AND RESPONSIBILITIES

• Ensure security and efficiency of IT infrastructure
• Ability to complete computer and network installation and provide support to multiple client locations
• Diagnose, troubleshoot, and resolve various hardware, software, and network problems
• Assist with the install and configure new PC hardware and software on desktops, laptops, and peripherals such as phones, printer, scanners, external drives, and other related hardware \
• Perform basic computer wired and wireless network installation and troubleshooting
• Develop and create user-friendly documentation for job processes, procedures, and techniques
• Maintain proficiency in PC technical fields of expertise
• Track and maintain accurate inventory of equipment
• Identify areas of improvement in processes and systems by testing new hardware and software
• Provide basic instructions on how to use various end user equipment
• Additional duties as assigned
  
  QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) is preferred
  • Proven experience working in a technical support role
  • 2+ years recent computer, server, and network administration/troubleshooting experience
  • Strong organizational and time-management skills
  • Advanced knowledge of MS Server OS, MS Active Directory, DHCP, DNS
  • Advanced knowledge of Azure, Exchange Online, SharePoint/Teams and other MS systems
  • Proficient with Virtualization(VMware and/or Hyper-V)
  • Proficient with backup infrastructure (BDR SAN) and backup software(s)
  • Advanced knowledge of computer and server hardware

Keywords: Farmer Companies, O'Fallon , TIER II TECHNICIAN, Professions , Jefferson City, Missouri