Call Center Representative Illinois

Company: Silver Rock Enterprises Inc.
Location: Springfield
Posted on: February 3, 2025

Job Description:

Job Posting: Telephone Answering Service OperatorLocation: Springfield, IllinoisJob Type: Full-TimeSalary: $16.00 to $18.00/hour starting

Are you ready to join a team that makes a difference every day? At Silver Rock Enterprises Inc.,we've been delivering exceptional answering, messaging, and call center services to businessesand medical offices for close to 40 years. We are seeking enthusiastic, professional individuals tojoin our team as Telephone Answering Service Operators.
This is an exciting opportunity to become part of a company that values growth, professionalism,and customer satisfaction. If you are organized, diligent, and excel in a lively and ever-changingenvironment, we would love to hear from you!
About the Role:
As a Telephone Answering Service Operator, you'll play a vital role in supporting our medicaland business clients. Your responsibilities will include:

• Greeting and directing callers with professionalism and care.
• Answering incoming calls and following client-specific instructions to take accurate messages or route callers appropriately.
• Providing outstanding service while adhering to company policies and procedures.
  Why Join Us?
  • Dynamic Work Environment: Be part of a 24/7 team providing critical services to clients during their time of need.
  • Growth Opportunities: Start as an operator and grow into roles such as Dispatcher, Mentor, Shift Supervisor, Floor Manager, or programming specialist.
  • Inclusive Culture: Work with a supportive team that values professionalism, integrity, and excellence.
    About Silver Rock Enterprises Inc.
    As a pioneer in the answering service industry, Silver Rock Enterprises, Inc. has set highstandards for almost 4 decades. Our commitment to innovation and customer satisfaction hasearned us an excellent reputation with clients nationwide. We look forward to receiving your application!Please follow our application process - no walk-ins or phone calls will be considered.
    Ready to make an impact? Apply now and take the first step in joining our incredible team.
    
    
    
    We're looking for someone who:
    • Has excellent communication skills in English (bilingual in Spanish is a plus!
    • Can type 35-40 words per minute with strong computer keyboard proficiency.
    • Excels in multitasking and thrives in a fast-paced environment.
    • Adapts easily to changes in tasks, schedules, or duties.
    • Maintains a positive attitude and demonstrates a strong work ethic.
    • Can work all shifts, including weekends and holidays, to meet the needs of our clients.
    • Is committed to confidentiality and professional standards.Please Note: This is an on-site position in Springfield, Illinois - not remote. Drug testing is a condition of employment. Unfortunately, applicants with prior felony or misdemeanor convictions for fraud or violence cannot be considered due to the nature of our work.
      Benefits
      Health, Dental, Vision InsuranceShort Term Disability, Long Term Disability, and Life InsurancePay range aligned to experienceEmployee Retail Discount ProgramEmployee Assistance Program (EAP)Telehealth401(k)Hourly Incentive + Additional Earnings Bonus
      
      Compensation details: 16-18 Hourly Wage
      
      
      
      PIc1b642c1e3d8-37248-36637984

Keywords: Silver Rock Enterprises Inc., O'Fallon , Call Center Representative Illinois, Other , Springfield, Missouri