CLIENT ACCOUNT COORDINATOR
Company: Acosta Group
Location: Saint Louis
Posted on: October 28, 2024
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Job Description:
DESCRIPTIONAssists in all aspects of assigned client support
including but not limited to ensuring the client needs are well
prepared for and being met as well as identifying opportunities for
the client, retailers included in programs, and the Company. Serves
as a contact to assigned client(s) and responsible for
communicating direction to management, client support teams, retail
and reporting teams on a day to day basis. Assists team in
compliance and increasing sales for all manufacturer / retailer
products that fall under the program specifications. Assists in
ensuring all aspects of the account(s) from start-up to client
communications and internal communications with all levels of
management.RESPONSIBILITIESServes as a key point of contact for
client on all day-to-day program needs.Assists client and internal
teams to identify best practices, creative support ideas, reporting
needs, etc.Partners with cross-functional team members (Senior
Management, Field Operations and Customer Service) to meet all
account needs.Partners with sales team to meet company goals by
identifying client growth opportunities.Creates instructions,
reports and analysis of data gathered to ensure all aspects of
client needs are met through in-store execution and reporting
avenues.Successfully addresses all issues to include (but not
limited to): Issue tracking reports, merchandising information,
sales reports, compliance reports, training reports, competitive
reports, etc.Tracks sales trends, identifies opportunities, runs
Q-Trax weekly reports, and provides professional reports internally
and to the customer.Works closely with the Training Team to insure
that all representatives are fully trained at all times.Responsible
for identifying any additional training needs to ensure that all
training needs are clearly communicated and executed.Recommends
creative ideas for increasing in-store execution productivity,
retail related mind-share strategies and ultimate sales of client
products and services.Manages client data, information, and
assignments in proprietary systems.Assists in communication of
frequency plan, assists in addressing concerns with field
operations teams as needed.Actively contributes to weekly
conference calls with Directors of Operations; provides updates on
program plans and address concerns / issues early on. Problem
solves with teams to insure that all needs of the clients and field
representatives are met.Visits stores with /without client as
needed to plan for program needs.Aligns resources to accomplish all
objectives.May manage or be involved in additional training
programs or special event programs.Weekend support may be requested
during high program blitz times.Assists on other Company Accounts
and/or Divisions during critical needs.Other duties as assigned to
improve performance of self or others.QUALIFICATIONSMinimum
Education and Work ExperienceHigh School Diploma requireedTwo years
retail/merchandising and/or consumer package goods experience.One
year project management experience.Prior field sales and training
experience preferred.Prior experience working on a similar
structured program preferred.Knowledgeable about all CE, MASS, OSS
and other selected retailer requirements.Full understanding of
margins, retail sales incentives, etc., is desired.Must be retail
sales savvy and be able to demonstrate this by reporting sales
successes.Ability to work without constant supervision.Must have
proven track record of a thorough knowledge base of the technology
surrounding the category managing.Proven as a forward thinker and
problem solver going 'above and beyond' the requests of the client,
the retailer, or the scope of the project.Proven success with the
following behaviors: Detail orientated, organizational skills, time
management, and proficiency in multi-tasking.SeeingLifting (15 -
lbs.)ListeningABOUT USPremium brings brands to life, engaging and
exciting shoppers in-store and online for retailers like Walmart,
Best Buy, Walgreens and dozens more in all retail channels.When you
work with Premium, you're gaining a strategic partner focused on
crafting tailored retail solutions designed to win. Our people and
technologies extend your reach to deliver the best customer
experience while driving sales.Acosta and its subsidiaries, in good
faith, believes that this posted range of compensation is the
accurate range for this role at the time of this posting. Acosta
may ultimately pay more or less than the posted range depending on
candidate qualifications and locations. This range may be modified
in the future.Acosta, and its subsidiaries, is an Equal Opportunity
EmployerJob Category: Sales SupportPosition Type: Full timeBusiness
Unit: CorporateSalary Range: $18.00 - $20.00Company: Premium Retail
Services, LLCReq ID: 2667
Keywords: Acosta Group, O'Fallon , CLIENT ACCOUNT COORDINATOR, Other , Saint Louis, Missouri
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