Associate Human Resources

Company: Innova
Location: Springfield
Posted on: February 3, 2025

Job Description:

Innova Solutions has a client that is immediately hiring for Associate Human Resources.

All candidates should make sure to read the following job description and information carefully before applying.

Position type: Fulltime - Contract
Duration: 3 Months
Location: Tampa, FL/Deerfield, IL


As Associate Human Resources, you will:

Job Description:
Human Resource experience and/or Customer Service experience.
ServiceNow experience is preferred.
Workday or other HR tool experience preferred.
Job Details: This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.


Role Responsibilities:
--- Work with highly confidential information of all staff at all levels within the organization.
--- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
--- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
--- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
--- Perform limited transactions in Workday and provide suggestions for system improvements.
--- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
--- Manage other assigned activities as necessary.

Basic Qualifications:
Bachelor's degree
OR
Associate degree and 4 years of Customer Service experience
OR
High school diploma / GED and 6 years of Customer Service experience


Preferred Qualifications:
Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
2 plus years' experience in Human Resources, Customer Service or Payroll
Strong working knowledge of Microsoft Word, Excel, and Power Point
Ability to multi-task in a fast-paced environment to meet deadlines
Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST
Candidates must be fluent in English and Spanish and have experience in HR Shared Services, Workday and ServiceNow experience. For the bi Lingual Spanish requirement, candidates must have the ability to communicate effectively, both in English and Spanish, verbally and in written word. (Candidates will be required to speak to this experience during the interview and will be tested on Spanish language abilities)

Thank you!
Harish Yadav
Phone: 213-797-4030
harish.yadav@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $24.00-$26.00 per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications


Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, O'Fallon , Associate Human Resources, Human Resources , Springfield, Missouri